FAQS
Product Help
We have 15 years of professional production experience and advanced equipment. We mainly produce mixing equipment, crushing equipment, conveying equipment, packaging equipment, granulating equipment, etc. Each type of equipment is carefully developed and manufactured to meet the diversified production needs of different industries. Each type of equipment is carefully developed and manufactured to meet the diverse production needs of different industries.
We have professional technical guidance. You only need to provide us with the detailed characteristics of the material, such as the nature of the material (particle size, humidity, viscosity, etc.), chemical properties (whether corrosive, etc.), as well as your expected scale of production, output requirements and other key information, our technicians will use their professional knowledge to accurately match you with the most suitable machines and equipment.
In terms of material, you can choose 201 carbon steel or 304 stainless steel according to your needs. Our equipment and material contact parts are all food-grade materials, and we have CE certification. This certification means that our equipment in terms of safety, health, environmental protection and other aspects of the European standards, so that you have no worries when using our equipment.
In order to let you familiarize with and skillfully operate the equipment as soon as possible, we provide a full range of support services. On the one hand, we have set up a professional online after-sales team, they are always on standby to respond to any problems you encounter in the process of equipment installation and production, through video guidance, remote assistance, etc., to help you solve your problems. On the other hand, each factory equipment is equipped with a detailed instruction manual, which contains the basic structure of the equipment, operating procedures, daily maintenance points, common troubleshooting, etc., presented in the form of illustrations and text, so that it is convenient for you to refer to and learn at any time.
Purchase Process
You can go to Made-in-China and Alibaba for shopping; you can also click the “Contact Us” option on the sidebar of our independent website page, add our WhatsApp account and communicate with our professional team to place an order directly.
Depending on the place of receipt and the mode of transportation, the exact time will be different. When placing an order, our staff will estimate an approximate delivery time for you based on these factors. And, during the whole transportation process, we will continue to follow up the logistics information, timely feedback to you on the transportation status of the equipment, to ensure that you can be ready to receive the equipment in advance.
Of course. Our company always adheres to the concept of customer needs as the core, to provide you with a full range of equipment customization solutions. Any ideas can be communicated with us.
The common transportation methods are sea freight, air freight, land freight and so on. You need to choose the suitable transportation mode according to the nature of goods, quantity, delivery date and other factors. Our staff will also provide you with professional transportation suggestions according to your actual situation.
After-sales service
We are committed to providing you with perfect after-sales service. If you choose the door-to-door installation service, because the installer needs to travel a long distance to your site, so you need to bear the round-trip travel expenses of the workers and reasonable installation costs. These costs will be communicated with you in detail and clearly informed before the service. Meanwhile, considering the cost and convenience, we also provide free online installation guidance service.
Once we receive your feedback on after-sales problems, our after-sales team will immediately start the response process and contact you at the first time to understand the details of the problem.
You only need to contact us directly, tell us the model number of the equipment and the specific information of the required replacement parts, and we will quickly arrange for the shipment of original parts for you!
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